Melbourne's premier destination for premium Opals

Terms of Use

Terms of Use

The Lightning Ridge Opal Mines Website (also referred to as “website”, “site”) is owned and operated by Lightning Ridge Opal Mines - Melbourne (also referred to as “Lightning Ridge Opals”, “we”, “us”, “our”) - ABN: 830 0735 2481

The use of this site is subject to the following terms (Terms of Use), by accessing this site and its contents you are agreeing to the terms herewith. These may be updated, by us, from time to time with new postings/amendments. Therefore, as you are bound by these we recommend you consult these terms regularly.

Photo Details
Although it is very difficult to capture the true essence of an Opal in a photo, we do not alter the photos in any way using Photoshop or similar program. We attempt to portray a genuine image of each Opal as best we can. The photos are taken in close-up to show the many colours on display - please check the actual size in the Dimensions information prior to purchase as items are smaller in the flesh! We are more than happy to provide alternate photos for any items you may be interested in - just let us know and we'll email them through asap!
Chains and Ring Sizing
All chains come free with each purchase, and are either silver or gold plated. We recommend that customers transfer their pendants to their own chains, as our chains are not recommended for long-term use. Most rings can be re-sized. Let us know your size and we'll complete the job here for you prior to shipping. Free sizing over $250.
Product Availability
Very occasionally the product you have purchased may be unavailable (usually due to international customers purchasing outside of our business hours). We will offer you a full refund on the purchase, or in some instances we may have another similar item available for you.
Ordering

This site and its contents constitute an invitation to treat and is not an offer by us to supply goods. When you submit an order to purchase goods from us, this constitutes an offer from you to purchase those goods.

By placing an order you agree to the terms and conditions here stated. All orders are subject to availability and confirmation of the order.

Returns & Replacements

We offer a 12 month warranty on all of our goods. This applies to workmanship only, and does not extend to damage or misuse by the customer.

If the product is not what you expected we extend a 14 day money back guarantee. Items must be returned to us in the same condition that they were received. This refund option applies only to on-line purchases, and is not available for in-store transactions.

Return shipments and costs incurred are the full responsibility of the customer and reasonable care must be taken to ensure that the goods are returned to us safely, and not damaged in transit. We recommend a postage option that can be tracked (i.e. Express Post or Fedex) as we cannot refund goods that we do not receive. Refunds will be processed with 1-4 days of receipt of goods, unless otherwise stated.

Payment

The easiest method of payment is through Paypal - just click the "Add to Cart" button, follow the prompts and you'll be taken to the Paypal site to complete payment. You may also pay by Credit Card - just click the "Pay with a debit or credit card" tab on the Paypal "Choose a Way to Pay" page. Safe and secure payments!

We understand that online shopping can seem risky, but we are a genuine business and we always aim to make our customers feel secure in their purchases. We pride ourselves on our exceptional customer service standards. Check us out on Tripadvisor, or see our Testimonials page for more information.

Pricing & Promotions

All prices are as advertised. Similar items may have different pricing in accordance to their qualities and crafting.

From time to time we may run limited time offers and promotions. These may include their own set of terms and conditions, which will not supersede these, but are held in conjunction with these terms.

Certain items may be discounted as part of a limited promotion or offer; once the promotion/offer lapses and the items return to their original pricing discounts shall not be applicable.

Duties & Taxes
Unset opals usually do not attract duty in most countries, regardless of the amount. Jewellery usually attracts duty, with rates varying from country to country. In most cases, purchases under $400 are duty free, and can be between 5 - 15% thereafter depending on the country. Lightning Ridge Opal Mines cannot be held responsible for duties and taxes incurred. Please contact your relevant customs service for more details.
Shipping & Delivery
All shipments are dispatched using Australia Post standard services. For orders over $200 shipping is complimentary. Orders under $200 attract a flat rate $10 shipping and handling fee for both domestic and international orders. Please allow 5 - 10 business days for all domestic shipments. Please contact us for an estimate of international delivery times. Please allow more time for items that require resizing. For purchases exceeding $1000 we use FedEx for international orders, and Australia Post Platinum Express for domestic orders. For other shipping options, including other courier services and insurance, please contact us for quotes and general information.